TERMS OF SUPPLY

1. Who you are contracting with

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and is the seller of the digital products supplied to you. Paddle handles billing, tax, invoicing, customer purchase enquiries and returns. Earned Game Online supplies and operates the game itself, including delivery of credits and membership benefits into your account.

2. What you are buying

• City Credits — a one-off quantity of in-game currency delivered to your account.
• Citizen+ — a recurring membership giving in-game benefits for the billing period shown at checkout.

All purchases are digital licences to use features inside Earned. Credits, items, ventures, crews and other game assets have no monetary value outside the game, cannot be exchanged for cash, and are not stored value, e-money or an investment.

3. Orders, pricing and tax

Prices, the billing period and included benefits are shown before checkout on the Boosts page and again at checkout. Applicable sales tax or VAT is calculated and collected by Paddle based on your location. A contract forms when your payment is accepted and your order is confirmed. We may correct obvious pricing errors and decline or cancel an order where there is suspected fraud, a payment problem, a breach of our terms, or a legal restriction in your country.

4. Delivery

Credits are delivered to your account immediately, usually within seconds of payment confirmation. Membership benefits activate as soon as the subscription is confirmed. By purchasing you request immediate supply of digital content and acknowledge that, once delivery has begun and content has been used, statutory withdrawal rights for digital content may no longer apply — this does not affect our voluntary guarantee below.

5. Renewals and cancellation

Citizen+ renews automatically each billing period at the then-current price until cancelled. You may cancel at any time from your account or via Paddle; cancellation stops future renewals and your benefits continue until the end of the period you have already paid for. We will give reasonable advance notice of any price change affecting renewals, and you may cancel before it takes effect.

6. Refunds

We offer a 30-day money-back guarantee, set out in full in our Refund Policy. Credits already spent are not refundable; unused credits from an eligible order can be refunded. Refund requests are handled by Paddle. Nothing here affects your statutory rights, including rights in respect of faulty or misdescribed digital content.

7. Chargebacks and payment disputes

Please contact Support or Paddle before raising a chargeback. Where a payment is reversed, refunded or disputed, the related credits, items, ventures and membership benefits may be removed. This may leave a negative balance, and payment features may be paused while the matter is reviewed. Repeated or fraudulent disputes may result in account closure.

8. Changes to the service and closure

Earned is a live game. We may add, change, rebalance or retire features, items and benefits, and we may correct erroneous balances. If we permanently discontinue the game we will give reasonable notice where possible and deal fairly with recently purchased, unused credits. If your account is closed for a breach of our terms, unused credits and benefits are forfeited to the extent permitted by law.

9. Support and complaints

Purchase enquiries can go to Paddle via the receipt you received, or to us through Support. We aim to respond to complaints within a reasonable time.