REFUND POLICY
Earned Game Online, offers a 30-day money-back guarantee on purchases made through Earned.
30-day money-back guarantee
If you are not satisfied with a purchase, you can request a full refund within 30 days of the order date. This applies to City Credit packs and to Citizen+ membership payments, including the most recent renewal payment.
Credits that have already been used
City Credits are delivered to your account immediately and are consumed the moment you spend them in game. Refunds are not given for credits that have already been used — only unused credits from an eligible order can be refunded. If you have spent part of a pack, we can normally refund the unused portion. Nothing here limits refund or cancellation rights you have under consumer law in your country.
How to request a refund
Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net with the email address used at checkout, or contact us through Support with your order details and we will help arrange it. Approved refunds are returned to the original payment method, normally within 5–10 business days depending on your bank.
What happens to your account
When a purchase is refunded, the credits or membership benefits it granted are removed from your account. If those credits have already been spent, this may leave a negative credit balance until it is settled. Refunds do not remove obligations under the Terms of Service, and repeated refund abuse may lead to payment features being restricted.
Cancelling Citizen+
You can cancel Citizen+ at any time from the in-game store or through Paddle. Cancelling stops future renewals and your benefits continue until the end of the paid billing period.
Your statutory rights
Nothing in this policy limits any refund or cancellation rights you have under consumer law in your country. Paddle's own refund policy also applies to orders placed through checkout.